Refund policy
Return & Refund Policy for PawZen
At PawZen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. You have 30 days from the date of delivery to request a return or refund.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
3. Non-Returnable Items
We do not accept returns for:
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Used or damaged items (not due to our fault)
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Items without original packaging
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Final sale or clearance items (if applicable)
4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos or videos as proof
We will offer:
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A free replacement, or
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A full refund
5. Return Process
To start a return:
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Email us at support.pawzen@gmail.com
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Include your order number and reason for return
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Our support team will provide return instructions
Please do not send items back without contacting us first.
6. Return Shipping Costs
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Customers are responsible for return shipping costs (unless the item is defective or incorrect)
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Shipping fees are non-refundable
7. Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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If approved, your refund will be processed within 5–10 business days
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Refunds are issued to your original payment method
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider (it may take time to process)
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If the issue persists, contact us
9. Order Cancellation
You may cancel your order within 12 hours of placing it.
After this time, your order may already be processed or shipped and cannot be canceled.
10. Contact Us
For any questions about returns or refunds, contact us:
Email: support.pawzen@gmail.com