Shipping policy

Shipping Policy for PawZen

At PawZen, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for full details.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

Please note:

  • Orders are not processed on weekends or holidays

  • During high demand periods, processing times may be slightly delayed

2. Shipping Time

Estimated delivery time:

  • United States: 6–12 business days

  • International: 7–15 business days

Shipping times may vary depending on your location and external factors.

3. Shipping Costs

We offer:

  • Free Shipping on most orders (if applicable)

Any shipping charges (if applied) will be clearly shown at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 days for tracking information to update.

5. Delays & Issues

While we do our best to ensure timely delivery, PawZen is not responsible for delays caused by:

  • Customs clearance

  • Shipping carriers

  • Incorrect or incomplete shipping address

  • Natural events or unforeseen circumstances

6. Incorrect Address

Please make sure your shipping information is correct before placing your order.

If you enter an incorrect address:

7. Lost or Stolen Packages

PawZen is not responsible for lost or stolen packages confirmed as delivered.

If you experience an issue:

  • Contact your local courier

  • Or reach out to us for assistance

8. Contact Us

If you have any questions about your order or shipping, feel free to contact us:

Email: support.pawzen@gmail.com